Customer segments

Find the people
this email is for.

Describe your audience to your agent. Preview who qualifies, then use your saved segment in a campaign.

Tell your agent who to reach

People with a saved project.

ALL of these rules
Project created

Count ≥ 1

Example using approved event fields. An absence means no matching event is recorded.

Preview before preparing a campaign
3Matched
2Eligible
Waiting for pacing0 · Included in eligible
Excluded1 · Permission missing

Captured audience counts from the sample workspace. A match alone does not mean someone can receive an email.

Explore the example · Fictional brands and data · No emails sent

Behind the count

Why Alex qualifies.
Why Lee does not.

The saved-project example uses four fictional people. The rule and the permission check have different jobs.

A

Alex

Saved a project. Marketing permission recorded.

Eligible
J

Jonas

Saved a project. Marketing permission recorded.

Eligible
L

Lee

Saved a project. Marketing permission missing.

Excluded
M

Mina

No saved project is recorded.

Does not match
Captured from barua · Fictional workspace · Draft onlySee the run ↗
Open the saved segment in the product view
Saved segments · Actual product viewOpen full view ↗
Local sample data. No customer records or emails are changed.

Use product facts.

Supported event fields, time conditions and missing events can define a segment. This example uses confirmed project events.

Know when the count was checked.

The app’s Refresh reads the saved result. Your agent starts a new preview when you need a fresh evaluation.

A few useful details.

Which facts can I use in a segment?

Your agent checks the supported fields in your workspace’s approved event plan. This example uses a server-confirmed project event, with marketing permission checked separately.

Is the audience count always live?

It shows the latest completed preview. Ask your agent to run a new preview to refresh the evaluation. The app’s Refresh button reads the saved result.

Start with the people you mean.

Bring an audience you want to reach and the product events that define it.

Talk to us about access ↗Read the setup guide ↗